Customer Provided Garment Policy
This agreement outlines the terms and conditions for printing or decorating garments supplied by the customer (“Customer-Provided Apparel” or “Customer-Provided Garments” or “CPG”).
Payment of invoice or submission of a Purchase Order serves as acknowledgment and acceptance of the terms below.
1. Acceptance of Customer-Provided Garments
By submitting CPG for decoration, the customer acknowledges:
All CPG is supplied at the customer’s own risk.
Bolder Outfitters does not guarantee compatibility of CPG with screen printing, embroidery, heat transfer, tagging, or any other decoration process.
We are not responsible for manufacturer defects, dye inconsistencies, shrinkage, fabric irregularities, prior wear, or garment construction issues present in CPG.
2. Risk of Damage & Replacement Policy
CPG carries inherent risk during the decoration process.
The customer agrees that Bolder Outfitters is not responsible for replacing or reimbursing CPG that is damaged, misprinted, scorched, torn, stained, or otherwise compromised during production.
This includes (but is not limited to): press marks, dye migration, scorching, cracking, needle breaks, hoop burns, heat press impressions, adhesive residue, or ink inconsistencies.
A spoilage rate of 1–3% is typical of the decoration process and should be anticipated, though actual rates may vary depending on garment type, fabric composition, and decoration method. Customers are encouraged to provide additional CPG to account for potential production loss. Bolder Outfitters makes no guarantee regarding maximum spoilage rates on any given order.
Refund Limitation
In the event Bolder Outfitters determines that a refund is warranted, any refund issued shall be limited strictly to the decoration cost applied to the affected CPG and shall not exceed that amount under any circumstances. Refunds are issued at Bolder Outfitters’ sole discretion.
Under no circumstances will Bolder Outfitters reimburse for:
The cost of the garment itself
Shipping costs (inbound or outbound)
Rush fees
Lost resale value
Event-related losses
Downstream business impact
Limitation of Aggregate Liability
Notwithstanding any other provision of this agreement, Bolder Outfitters’ total aggregate liability arising out of or related to any CPG order shall not exceed the total decoration fees paid by the customer for that specific order. This limitation applies regardless of the number of claims, garments affected, or theory of liability asserted.
3. Shipping Liability
Bolder Outfitters is not responsible for CPG lost, delayed, or damaged during inbound or outbound shipping.
Risk of loss remains with the customer until CPG is physically received and inspected by Bolder Outfitters, and transfers back to the customer upon shipment or pickup.
4. Print-As-Is & Post-Production Disclaimer
All CPG will be printed or decorated as received.
Bolder Outfitters does not steam, pre-treat, alter, repair, or inspect CPG for quality unless agreed to in writing prior to production.
Results may vary based on garment composition.
Bolder Outfitters is not responsible for:
Post-production shrinkage
Dye migration after curing
Cracking due to fabric composition
Improper washing or care
Damage caused by pre-worn, pre-washed, or aged CPG
Garment care and washing results remain the responsibility of the customer.
5. Turnaround & Production Variability
Turnaround times for CPG orders may vary due to garment testing, compatibility issues, spoilage, or production challenges not typical with Bolder-sourced garments.
Rush timelines are not guaranteed on CPG orders unless explicitly agreed to in writing.
6. Quantity Verification
Bolder Outfitters does not verify CPG counts upon intake unless requested in writing prior to drop-off.
We are not responsible for shortages in CPG delivered.
7. Final Approval & Agreement
Payment of invoice or submission of a Purchase Order for CPG serves as:
Final approval of artwork, quantities, placement, and pricing
Acknowledgment of risk associated with decorating CPG
Agreement to all terms outlined in this document
8. Governing Law & Jurisdiction
This Agreement shall be construed according to and governed by the laws of the State of Ohio without regard to the conflicts of laws or provisions thereof.